In The Lime Light – Refund and Returns Policy

Refund and Returns Policy

1. Returns and Refunds Policy
   1.1. If, upon your order being delivered you no longer want the product(s) you have ordered, for any reason, you may return it to our physical address (provided below) within 7 days of delivery, at your own expense. To be eligible for a refund upon its return, your item must be in the same condition you received it, unopened or unused. It must be in its original packaging.
   1.2. Please contact us to start the return and refund process. You can contact us at info@inthelimelight.co.za and tell us what the problem is and what you would like to do. Please include a copy of your receipt, your order number, name, email address and phone number, as well as your reason for returning the product(s). This is important to us, because we want to know where we can make improvements in our service to you in future.
   1.3. We will contact you and will then send you instructions on how and where to send your package. Please note that items that are sent back to us without first requesting a return will not be accepted. When it is received, we will check that your returned product is still in its original condition and, if it is, your return will be accepted, and you will be refunded.
   Please send any products for return or exchange, via courier service, to:
   IN THE LIMELIGHT CC
   268 Von Willich Avenue
   Die Hoewes
   Centurion
   SOUTH AFRICA
   1.4 A refund may take up to 10 business days to be credited back via the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
   If you have any questions about our returns policy, please do not hesitate to contact us at info@inthelimelight.co.za
2. Defective Goods and Adverse Reactions Return or Refund Policy
   2.1 Please inspect your order upon receipt and contact us within 7 days of delivery if the item is defective, damaged or if you received the wrong item. You can contact us at info@inthelimelight.co.za so that we can evaluate the problem and sort it out.
   If we are at fault:
   We will send our courier to collect the product from you at no charge. Once we have inspected the product and validated your return, we will offer you the following options to resolve the issue:
   • Deliver the correct product to you as soon as possible (if that correct product is available), or
   • Credit your account with the purchase price of the product within 8 days of the return.
   • Please stipulate your preference when you communicate with us about the product issue.
3. Exceptions / Non-returnable Items
   5.1 In order for us to refund you, products must have been purchased directly from us. We cannot accept returns of products purchased from other retail outlets.
   5.2 Products must be returned within 7 days of delivery date.
   5.3 We cannot accept returns or issue refunds on used products, or products that have been opened or tampered with in any way.
   5.4 Original shipping and handling charges are non-refundable (if applicable).
   5.5 Products specified as non-returnable or not for resale cannot be returned.
4. Exchanges
   Products will be exchanged based upon whether they are unsuitable, defective or damaged. Please refer to point 4 above for the applicable details.
5. Refunds
   As soon as we receive your return, we will notify you. Once we have inspected your return and assessed the situation around your return, we will let you know if the refund was approved or not. This approval of a refund is linked to the condition that the product is in when returned to us. If approved, you’ll be automatically refunded on your original payment method and sent notification of this refund.

Need more Help?

Contact us at info@inthelimelight.co.za or 082 770 1022 / 083 302 5252 for questions related to refunds and returns.